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September 30, 2019 / KingsIsle Community

macOS Update Warning – Your Access to Wizard101 and Pirate101

macOS Wizards and Pirates,

Apple released the new macOS Catalina on October 7, 2019. If you upgrade right away to Catalina, you will not be able to play Wizard101 or Pirate101. To ensure your game access is not interrupted, please wait to install Catalina until we announce full support for the new OS.

The previous version of macOS is ‘Mojave’ that runs on a 32-bit platform. ‘Catalina’ is the new macOS that requires applications to support 64-bit processing. Currently, Wizard101 and Pirate101 are 32-bit applications.

That means that Wizard101 and Pirate101 will not run on your Mac if you upgrade to Catalina. The good news is that we’re working on making both games Catalina compatible.

We will notify you as soon as support for Catalina becomes available. It may be some time yet. Thank you for your patience as we work on this updated functionality.

See you in the Spiral!

KingsIsle MMO Team

February 5, 2019 / KingsIsle Community

Account Security Best Practices

Online safety is important when interacting on the web, especially when playing games. Any program that requires login access should be carefully considered before use. To help protect all of your KingsIsle accounts, please follow these simple guidelines.

If you notice anything suspicious or have any questions about your account, please email help@kingsisle.com right away. Makes sure that your game account(s) have an updated and valid email address, and please use that address when contacting support.

Quick Checklist

  • Do not share your account information with anyone! This violates the Terms of Use and may result in your account being banned. It doesn’t matter how good of a friend someone may be; once you share your password, your account is at risk!
  • KingsIsle will NEVER ask you for your password!
  • Use a unique username/password combination for every account you own. Do not use the same username or password more than once!
  • Do not let others use your computer or mobile device unless you explicitly trust them.
  • Anyone that asks you to download a program or app to cheat at a game is cheating you and they may be stealing more than just your account information.
  • If it seems too good to be true, it’s probably an exploit or fraud. Don’t fall for it because it may cost you your account, your characters, your pets, and all your other hard-earned game rewards.
  • Do not buy Gold, Crowns, Bundles or Subscriptions from any other site but www.wizard101.com, www.pirate101.com, or www.kingsisle.com.
  • Be sure that the person you are receiving paid items from has also legitimately obtained these items or your account may be sanctioned due to their negligence!
  • KingsIsle Customer Support will always email from Kingsisle.com, Wizard101.com, or Pirate101.com – remember to hover over the sender’s address to make sure of the source. We will never email from Gmail.com or any other site than our own.
  • Any website not on our list of trusted sites that is offering you Crowns, Memberships, or items for free or at a discount should not be trusted. Our Official Fansites are an exception, as we provide them with the codes directly and they run contests and promotions with our knowledge and permission.

Best Practices In-depth

Never Share Your Password with Anyone

Some dishonest people online may seek to gain control of your game account by offering to give you Crowns or in-game items if you share your account with them. To keep all of our players’ account safe, it is against the Terms of Use to share your password with anyone. If you do this, you will lose your account forever, and that’s no fun! Always remember, KingsIsle employees will never ask for your password.

More information about the dangers of account sharing that applies to all our games can be found in this helpful video from Wizard101 Help and Support.

Protect Your Identity Online

It’s fun to make friends online, but personal information isn’t always appropriate to share. Parents should discuss with their children the types of information that shouldn’t be shared online, such as home address, phone number and full name.

It’s easy to ensure your child’s interactions within Wizard101 and Pirate101 are safe by using the various chat settings available. Please also ensure that their mobile devices are secure for any mobile games they access. The safest version available for young players is Menu Chat, which allows player to use preselected phrases to communicate. To access your account chat settings visit “My Account” and then “Parental Controls” on the Wizard101 or Pirate101 websites. Learn more about the various chat settings in our Players Guide.

Support Badge

Look Out for Impostors

Some people online may attempt to access your game account or personal information by pretending to work for KingsIsle. If you need confirmation or help, please contact customer support at help@kingsisle.com. KingsIsle Customer Support will never reply back to your email or send you emails directly from any domain other than Kingsisle.com.

For example, we will never email you from gmail.com or yahoo.com. Also, KingsIsle will never ask for your whole credit card number, expiration date, or pin code. In game, KingsIsle employees have a special KingsIsle Support badge. If any player claims to work for KingsIsle but is not able to show you this badge, do not believe them as they may be an imposter.

Illegal Gift Codes

Sometimes gift codes are offered in various unofficial forums and chat groups that are illegitimate. We have enabled detection measures to identify suspicious activity and disable such codes. We will remove any benefit gained from the use of such codes.

If you ever have a question about the legitimacy of a sale, contact Customer Support through Wizard101.com or Pirate101.com. It’s best to either purchase prepaid cards from legitimate businesses (like Target or Walmart) or buy them online from Wizard101.com or Pirate101.com.

Watch Out For ‘Generators’ and ‘Spoofing’

There is distributed software that claims to be “Account Generators” or “Crown Generators”. This software is malware. Embedded in the code of these programs are hidden tools that will compromise your account and possibly even your computer! Do not trust these programs.

If you receive an unsolicited email from an email address that appears to be from KingsIsle, make sure you roll your mouse over the email address and/or select it to make sure this isn’t a “spoofed” email address that is actually coming from someone other than KingsIsle. Sometimes the sender name can read “help@kingsisle.com” but the real email address can be something completely different.

Never give anyone your password, even to us! KingsIsle will NEVER ask for your password. That’s a giveaway that you’re not talking to someone from KingsIsle.

If it sounds too good to be true, it probably is. Though we love to give our players codes for free items and hold fan site contests, KingsIsle Support wouldn’t send you a $60 gift certificate code as a mistake, then retract that offer, and then offer it to you again in exchange for personal information like passwords and credit card numbers.

Following the tips above is a great place to start in keeping your account and personal information safe while playing KingsIsle games. Practicing good judgement online is important for players of all ages. For parents looking to learn more about general online safety for their children, Google Safety Center is a great resource.

If you notice anything suspicious or have any questions about your account, please email help@kingsisle.com right away. Makes sure that your game account(s) have an updated and valid email address, and please use that address when contacting support.

Thank you for keeping your accounts safe and being wise to petty thieves on the Internet!

January 15, 2019 / KingsIsle Community

KingsIsle at PAX South 2019

pax south 2019

Join us at PAX South this coming weekend from January 19-20, 2019! KingsIsle Associate Producer Renee Wooten and Senior Community Manager Mathew Anderson will be arriving on Saturday and hanging out with the community through the weekend. While we will not have a booth, look for one of us wearing a KingsIsle t-shirt, or you can contact a fellow community member you know will be in attendance! You can also email us at community@kingsisle.com.

KingsIsle Capturing the Instagram Magic

instagram logoThe community has a bunch of fun plans at PAX South for those tuning in on social media (keep watch on Twitter and Facebook for updates here), but our team also has something special that we’re kicking off this week. Ever heard of a fun social media site called Instagram? Have we ‘captured’ your attention yet? Thought so!

Be sure to follow our new Instagram account, www.instagram.com/kingsisle, for photos and videos posted from our adventures with the community during the show.

Follow Us and Win!

aero plains 001

For everyone that follows our account and likes an Instagram post during the show, you will be entered into a drawing on January 21 for a chance to win 1 of 8 10k Crowns codes for Wizard101 & Pirate101! Also, if you leave a comment and tag a friend, we’ll enter you in a drawing for the chance to win an Aero Plains Bundle! Each post that you like and/or comment on will count as an entry. The more you like and comment on our posts, the greater your chances of winning.

Jan. 22 Update: Winners have been announced! Congrats to Instagram users karapantoflas_andreas, alexa_grigorian, afoxauthor, epeaslee9854, snappedlegend, emo_nellz, tina.georgieva10, and charitonidis_konstadinos! Also congrats to peasleekathy for winning the Aero Plains Bundle!

Please email at community@kingsisle.com your account name and confirm your Instagram name.

See you at PAX South!